Shipping Time:
We normally ship 1 to 3 Days after you place your order. If you pay for expedited shipping, we ship same day if ordered by 10 AM and if product is currently available to ship immediately. Otherwise, your order will be shipped the next day. If we discover the product is out of stock after ordering, we will notify you and your card will not be charged.
Shipping Costs
Shipping costs is determined by the weight of each item purchased, unless noted as free shipping by the item being purchased. Most items will be shipped by UPS or FedEx. Larger bulk items can be shipped by LTL Freight carriers.
Guarantee
We guarantee that the product will arrive in good condition, or we will return the full purchase price of the product not including shipping. Standard Concession Supply recommends that you do not sign the delivery receipt until after inspecting the product. Claims can be filed to us if a shortage is observed, but only when it has been noted on the delivery receipt. All products manufactured by Echols are warranted for a period of one year from the date of purchase, against defective parts or poor workmanship in the manufacture of such parts, except motors and engines. Paragon and Benchmark machines generally include a warranty for parts up to 3 years. There is a 15 % restocking charge on all Nostalgia Electrics Products returned. There is a 50 % restocking charge for the return on all pre-packaged cotton candy bags, as this is a perishable item. No Christmas inflatables will not be accepted for return for any reason after December 23, 2024. If you receive a holiday inflatable that is not in working condition, you have 10 days from the time of receipt to contact us at funfoods@cox.net for a RA number to return to:
Standard Concession Supply
1130 Sparrow Road, #7
Chesapeake, VA 23325
If you do not want a replacement inflatable, we will refund you for the inflatable minus the shipping. CUSTOMER is responsible for all return shipping costs.
Returns
You may return an item for refund or replacement within 30 days of the shipment date. Unless it is our error, Standard Concession Supply will charge a 10% restocking charge on products returned. 25 % for Paragon items. 50 % restocking charge for all pre-packaged cotton candy bags. Christmas Inflatables' returns will not be accepted for any reason after December 23 of any year. Concerning Holiday Inflatables, you have 10 days to inspect holiday inflatables for any flaw or defects from time of delivery and contact us by email at info@standardconcessionsupply.com or call 757-473-8951. We issue and RA number and return instructions. Make sure your inflatable is sent to allow sufficient time to arrive at our office by December 23rd. No refunds will be issued for Christmas Inflatables received after December 23rd, 2024. Shipping and handling charges are non-refundable. All returns must be accompanied by a packing slip. When you return an item, follow the instructions on the packing slip, and most importantly, please indicate the reason for the return. You may want to ensure your return; we cannot be responsible for lost or misdirected returns. If you paid by credit card, a credit will be issued and will appear on your billing statement according to above met conditions.
Special Return instructions for Holiday Inflatables for whatever reason:
If you receive a holiday inflatable that is not in working condition, you have 10 days from the time of receipt to contact us at info@standardoncessionsupply.com for a RA number to return to:
Standard Concession Supply
1130 Sparrow Road, #7
Chesapeake, VA 23325
If you do not want a replacement inflatable, we will refund you for the inflatable minus the shipping. CUSTOMER is responsible for all return shipping costs.
Your packing slip will indicate where you need to send your return. In general, though, you may send merchandise to:
Standard Concession Supply
1130 Sparrow Road, #7
Chesapeake, VA 23325
If you have questions about your order, feel free to call us at 757-473-8951 or email us at info@standardconcessionsupply.com. We hope you will enjoy your purchase and bring value to your li
